Your files will be available to download once payment is confirmed.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
A link to your files will be send to the email address you provided. Check your spam folder if you can't find it anywhere.
If you make an Etsy account you can always download your files again, even later on. Just go to "You" (top right of the screen), click on "purchases and reviews", find the right order and click "download files". Handy!
More info here: https://www.etsy.com/help/article/3949
And of course, if you really can't get to your files for whatever reason, just send us a message and we'll get you sorted.
Most computers have unzipping software built in, just double click and the zip file wil open. If that doesn't work or you have an old computer there are free unzipping websites online, like https://unzip-online.com/en
There's absolutely no need to buy unzipping software, even if your computer suggests it.
Absolutely, but there are restrictions. You can read our policy here: https://vectoriadesigns.com/licensing/
Yes, 100%. Etsy officially doesn't allow cancellations as you see above (we can't change that text), but just pop us a message and we'll get you completely sorted out.
We try to get back to you as quickly as possible, but it could take a few days sometimes, especially in the weekends. But rest assured, you'll be helped.